Communication / AI Phone Systems
Your business can answer every call.
It answers, works out why someone is calling, collects what you need, then books, routes or hands over, and updates your systems. It handles the repetitive start of a call, and brings a person in wherever one is needed.
01What it does
What an AI phone system does
- Answer
- Identify intent
- Collect information
- Qualify
- Book
- Route
- Update systems
- Notify staff
- Involve humans where required
It isn't there to replace your people. It takes the repetitive first part of a call, then hands over to a person whenever one is needed.
02Workflow design
A call workflow designed for Swift Attorney.
Step by step, from the moment the phone rings.
Incoming call
Answered, understood and routed.
- Call arrivesDay, evening or weekend.
- AI answersStraight away, no hold music.
- Reason for call identifiedNew enquiry, existing client or something else.
- Required information capturedThe questions your team would ask.
- CRM record createdLogged with its source, not typed up later.
- Relevant person notifiedThe right person, with a summary.
- Human takes over where requiredA person steps in whenever it matters.
How do calls run in your business?
03The problem
Missed calls are missed work
When the phone rings during a job, a meeting or after hours, a caller who gets no answer may simply try the next business. And even answered calls often end as a scribbled note that never reaches the CRM.
An AI phone system handles the call and, more importantly, the workflow behind it.
04How it works
What happens on every call
- 01Incoming call
- 02Intent understood
- 03Caller qualified
- 04Booked, routed or captured
- 05CRM updated
- 06Team notified
05What it includes
What it handles
Answering
Day, night, weekends and the moments you’re busy.
Qualification
Asks the questions you would, in the order you would.
Frequently asked questions
Opening hours, areas covered, how things work.
Bookings
Into your real calendar, with your real availability.
Routing
Urgent calls reach a person; the rest are captured properly.
Lead capture
Name, need and contact details, structured and complete.
CRM update
A record created or updated before the call has ended.
Call summaries
Your team reads ten seconds, not ten minutes.
Configured around your services, your questions and your rules. And it hands over to a person when it should.
06Pricing
AI Phone Systems pricing
AI Phone System
From£1,200
The Setavo build fee is one-time. Third-party telephony and AI usage costs may exist separately, depending on provider and usage.
Pay for the build. Not forever.
What’s included
- Call answering configured around your services
- Qualification and frequently asked questions
- Bookings, routing and lead capture
- CRM updates and call summaries
- Team notifications
Telephony and AI usage costs are separate, can recur, and depend on call volume. We explain them upfront.
Some systems rely on third-party infrastructure, telephony, messaging platforms or AI model usage. Those costs are separate and explained upfront. Website hosting is included in the £600 website price.
The Setavo guarantee
£0That’s what you pay if we can’t deliver what we agreed.
We agree the outcome before development begins. If we cannot deliver the agreed solution and cannot put it right, there is no Setavo build fee.
We agree the outcome and the price before anything is built.
Questions people ask
Will callers know they're speaking to an AI?
We recommend saying so at the start of the call. Being upfront builds trust, and callers can always ask to speak to a person.
What if I don’t like what you build?
We agree exactly what we’re building before we start. If you don’t like something, tell us and we’ll change it until it matches what we agreed. If we still can’t deliver what we agreed, you pay £0.
What happens when the AI can't help?
It hands over — transferring the call, taking a message or booking a callback, whichever you've decided suits that situation.
What does it cost to run?
The Setavo build fee starts from £1,200 and is one-off. Telephony and AI usage are separate costs that can recur and depend on call volume. We estimate them with you before you commit.
Can it connect to our CRM and calendar?
Yes. That's the point of it: every call ends up as a structured record in the system you already use, or one we build.
Often connected to
Systems
Custom CRM Development
Pipelines, follow-up and reporting shaped around how you actually sell.
Automation
AI & Workflow Automation
The copying, chasing and updating handled by the system, not your team.
Connections
Integrations
The tools you already own, connected so information stops getting stuck.
Further reading