Insights
Straight answers about business systems.
Practical guides to help you spot what's wasting time, what's worth automating, and when a better system pays for itself.
02CRM & systems
CRM & systems
How much does custom CRM development cost in the UK?
What actually drives the price of a custom CRM — build time, integrations, user types, automations and portals — and the costs that sit outside the build fee.
Signs your business has outgrown spreadsheets
Spreadsheets are brilliant until they become the system. Eight signs they have quietly turned into your CRM, job tracker and reporting tool — and what to do about it.
03Automation
Automation
What should a business automate first?
A practical way to choose your first automation: frequent, repetitive, rule-based work that someone does by hand every day — and why you simplify the process before you automate it.
What processes should not be automated?
Automation makes good processes faster and bad processes faster too. Five kinds of work that should stay with people, or be fixed first.